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12 gen 2023Tempo di lettura: 2 min
Kind customer service: novel idea or just common sense?
I am always amazed by the ability of the average Italian to be ever so helpful, friendly and personable when it comes to forging...
6 ott 2022Tempo di lettura: 2 min
Communication seems to be the hardest word
I have been spending the last few days mulling over the difference between speaking and communicating, especially when you need to do so...
12 ago 2022Tempo di lettura: 2 min
Be noisy in the right place!
I have always found that August is the perfect month for reflection. As I am working on the website, thinking about the courses and the...
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